Are you interested in quality management?
Quality is omnipresent. In every company, we must pay attention how do we work and where do we put our resources. But what does really make your company being quality? How can we measure it? I will try to help you find the answer.
“Quality… you know what it is, yet you don’t know what it is.” – Pirsig, 1974
Why is so hard to define the quality? Because the quality for everyone has a different level and direction. An example? For some a good quality is a cheap bar with the big portions of food, others to
feel the quality needs the 5* of Michelin, and yet another group will say, the best quality has a kitchen of their grandma. Quality depends on our expectation, and one is sure: those are always going to be higher.
Then are we able to talk about great quality if expectations always grow? Yes. Thus every time when we improve something, we create higher quality. Of course, with a time the quality is dropping, so the answer is: never stop develop. How? I will present it in 6 easy steps.
1) Define your goals
Quality management includes many patches, such an improving processes by reducing waste, efficient customer service or lowering costs. Only you will know what is quality for you and your customers.
2) Analyse past and present
To improve present is not enough to see what we have right now. Compare, find the differences. It will help you to see wrong or maybe good decisions, which you took.
3) Plan how to improve
You know already your goals and situations. Think how to reach your goals, open your mind. Create few scenarios and choose can be best.
Well, I cannot add anything here, just ACT what you have planned!
Measure if your effects are right with your goals and your plan. If yes- well done! No? Then start from the beginning, maybe try smaller steps.
Without repeat previous 5 steps we will not be able to change our quality for better.
But quality exist not only in companies, it has an influence also in our personal lives. Try, do 6 steps above and check how quality you are. We are working for better life, better life makes us motivated to work. We see the great effects. It’s how I call: The Quality Life Cycle!