Skills To Succeed At Work

Skills To Succeed At Work
Today, many companies are reporting that their number one constraint on growth is the inability to hire workers with the necessary skills. – William J. Clinton

Develop soft skills not only help you achieve success in the workplace but in life. What are soft skills? What do employers look for in new employees? What soft skills we have to learn? These are frequent questions in professional environments.

Each company looks for a different mix of soft skills and experience depending on the business it’s in. Soft skills are important because they help people to do a better job, increase productivity, quality, retention and at the same time reduce stress and conflicts. Soft skills represent an indicator of job performance like hard skills. Successful people usually develop skills, attitudes and behaviour that help them to have a positive impact on the choices inside their organization.

The most common skills companies look for are:

» Ability to give, receive, accept and learn from construct criticism
» Assertiveness and negotiations,
» Creative thinking
» Effective decision making
» Flexibility, adaptability and observation
» Good communications
» Influencing
» Leadership
» Positive attitude
» Problem solver
» Reflection
» Self-confidence
» Strong work ethic
» Teamwork and collaboration
» Time management and work organization
» Working well under pressure

Each person is different…

Are you really ready to work?
Your mix of skills and experience will be different and depend on job characteristics.Remember, it’s your combination of hard and soft skills that increase your chances of being considered for a job position.

Tell us what other soft skill do you think is important?

Want more?
You can learn more about soft skills in our courses. The courses will provide you with the essential personal development to achieve positive results and increase your contribution in the workplace.

Tools & Techniques In Project Management

Tools And Techniques In Project Management
According to the PMBOK® Guide, project management is the process of the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. PMBOK® Guide, Fourth Edition p.6

The application of skills, tools and techniques can enhance the chances of success in projects. There exists a wide range of different project management tools and techniques which can be used to support project managers in making effective decisions during the lifecycle of projects.

What is a tool? and What is a technique?
A tool is an item or implement used for a specific purpose. A tool can be a physical object or a technical object such as a web authoring tool or software program.

A technique is a systematic procedure, or routine used to accomplish a specific activity or task.

Our Goal
By creating the following list, we have two goals in mind:

  • To provide a specific list to the project team, so by having a quick access to the tools and techniques in project management, the team will enhance the chances of success in its projects.
  • To learn, keep focus and organize project team time.

Some project management tools & techniques

» Acquisition
» Advertising
» Affinity diagrams
» Alternatives analysis
» Alternatives identification
» Analogous estimating
» Applying leads and lags
» Approved change requests review
» Assumption analysis
» Benchmarking
» Bidder conferences
» Bottom-up estimating
» Brainstorming
» Cause and effect diagrams
» Change control meetings
» Checklist analysis
» Claims administration
» Co-location
» Communication methods
» Communication models
» Communication requirement analysis
» Communication technology
» Conflict management
» Contingent response strategies
» Contract change control system
» Contract types
» Control charts
» Cost aggregation
» Cost of quality
» Cost-benefit analysis
» Critical chain method
» Critical path method
» Data gathering and representation techniques
» Decomposition
» Dependency determination
» Design of experiments
» Diagramming techniques
» Documentation reviews
» Earned value management
» Expert judgment
» Facilitated workshops
» Flowcharting
» Focus group
» Force fields analysis
» Forecasting
» Forecasting methods
» Funding limit reconciliation
» Ground rules
» Group creativity techniques
» Group decision making techniques
» Histogram
» Historical relationships
» Independent estimates
» Information distribution tools
» Information gathering techniques
» Inspection
» Internet search
» Interpersonal skills
» Interviews
» Issue log
» Make-or-buy Analysis
» Management skills
» Matrix diagrams
» Negotiate settlements
» Negotiation
» Networking
» Nominal group analysis
» Observation and conversation
» Observations
» Organization charts and position descriptions
» Organizational theory
» Parametric estimating
» Pareto chart
» Payment systems
» Performance reporting
» Performance reviews
» Performance Reviews
» Planning meetings and analysis
» Pre-Assignment
» Precedence diagramming method
» Prioritization matrices
» Probability and impact matrix
» Process analysis
» Procurement audits
» Procurement negotiations
» Procurement performance reviews
» Product analysis
» Project management estimating software
» Project management information system
» Project management software
» Project performance appraisals
» Proposal evaluation techniques
» Proprietary quality management methodologies
» Prototypes
» Published estimating data
» Quality audits
» Quantitative risk analysis and modeling techniques
» Questionnaires and surveys
» Recognition and rewards
» Records management system
» Reporting systems
» Reserve analysis
» Resource leveling
» Risk audits
» Risk categorization
» Risk data quality  assessment
» Risk probability and impact assessment
» Risk reassessment
» Risk urgency assessment
» Rolling wave planning
» Run chart
» Scatter diagram
» Schedule compression
» Schedule network  analysis
» Scheduling tool
» Stakeholder analysis
» Statistical sampling
» Status meeting
» Strategy for negative risks or threats
» Strategy for positive risks or opportunities
» SWOT analysis
» Team-building activities
» Technical performance measurement
» Templates
» Three-point estimates
» To-complete performance index
» Training
» Variance analysis
» Variance and trend analysis
» Vendor bid analysis
» Virtual teams
» What-if scenario analysis

Our recommendation
When using this tools and techniques do not forget to get involved with real life. Try to learn from others, go to conferences, join groups, and engage with people face to face. Learning from others is the real value of your network.

How Do You Work?
What is (or will be) the impact of using the right tools and techniques in your projects?

Want more?
You can learn more about project management tools and techniques in our course PMP® Exam Preparation.

Providing Resort Members With Profile Management Service

Emeteclass has developed a Drupal module for a Resort Members Service Company, allowing members to manage their profiles in real time.

Service providers improve the level of customer service using tools like Member Profile Management. This user-friendly tool is a good communication channel for customers and service providers and facilitates the relationship between them. The profile data is updated by the customer, this feature helps to reduce the number of phone calls, and of course, cause a cost reduction for the customer. On the other hand, for the service provider, this feature reduces the number of errors in data produced by the support team, at the same time decreasing the number of support calls to the help desk team.

So, adopting a centralized customer profile with an additional self-edit functionality, can::

  • Increase the level of service.
  • Decrease costs, and improve revenues.
  • Reduce the number of errors in data produced by the support team
  • More accurate customer data profile.
  • Increase overall customer satisfaction.
  • Serve customer better and more efficiently.

… just by allowing the customer to manage his own account!


Itcize - Resources to support non-profit organizations in their missionsWe believe that Information Technology solutions, awareness, education, and resources are valuable assets to support non-profit organizations in their missions. Enabling them to manage information, communicate, perform, account and handle various others IT related tasks, will allow them to keep growing, thus improving our society and environment: our world.

We have developed three programs:

  • Online Outreach Program: We offer tools and services to help non-profits achieve and sustain a strong web presence. Having a “web 2.0” strategy help to leverage the power of community, collaboration and collective expertise to bring great results.
  • Staff Technology Capacity Program: Training programs in Technology give conditions to reduce the lack of knowledge affecting internal staff, and create a positive environment for obtaining better results with technologic solutions.
  • Staff Project Management Capacity Program : Non-profit organizations have to understand international Project Management standards, good practices and tools, in order to be more efficient in their missions.

We provide this programs for non-profit organizations, offering to each one an average of 10.000€ in services per year. At his moment, for every 50€ in donations we can give an average of 170€ in services. But with more volunteers we can do better.

Technology can do amazing things. Non-profits are always challenged with small budgets and funds for services and programs, making IT a low priority area compared with others. Help non-profits become more productive and efficient.

ITCIZE is a fundamental part of Emeteclass’s way of doing programs that focus on creating value for our society.

Venelusa: A Internet é o Presente

Venelusa - Mediação Imobiliária, Lda.A Venelusa, empresa de mediação imobiliária, alerta sobre a importância da internet na prestação de serviços, e descreve como a utilização do software de gestão de conteúdos é essencial para garantir a divulgação diária e actualizada de informação aos utilizados.

Quém é a Venelusa?
A Venelusa está presente no mercado imobiliário desde 2006 e encontra-se vocacionada à comercialização / venda de apartamentos, moradias, terrenos, arrendamentos.
Outra área de negócios importante, da qual a Venelusa se destaca de outras agências imobiliárias é que possui uma grande experiência e credibilidade nos trespasses comerciais e ou compra / venda de empresas. Oferecemos uma gama alargada de oportunidades altamente atractivas, proporcionando o acompanhamento contínuo e dedicado dos seus colaboradores a fim de encontrar a solução certa para cada caso. Venha investir connosco e seja empreendedor, nós temos o que procura!!

A Internet é o Presente
Para a Venelusa, Mediação Imobiliária, Lda, estar ligada ao mundo através de um website é muito importante, uma vez que hoje em dia toda a informação que se queira pode ser obtida via internet. Numa área como a nossa que é a prestação de seviços no imobiliário / vendas, é imprescindível a presença online, uma vez que nos permite atingir um maior número de pessoas através de publicidade e a um custo que não seria sustentável se fosse através dos meios tradicionais.

No nosso site são geridos os conteúdos por nós próprios dando-nos assim a liberdade de actualizações diárias, gerando assim uma maior interação entre a empresa e as pessoas que nos visitam.

Hoje em dia ter uma página na internet se tornou indispensável para empresas de todos os tamanhos: grande, médio ou pequeno porte. Esta ferramenta possibilita comunicação junto ao seu cliente sobre os seus produtos e serviços, apresentando seus diferenciais. Mas não basta ter um site “bonitinho” e esperar que chova clientes! Pelo contrário, ter um site na internet é apenas o primeiro passo para a empresa que está iniciando no mundo virtual, é o começo de muito trabalho para que essa ferramenta seja utilizada de forma inteligente, que possa corresponder positivamente ao tempo e dinheiro investidos.

Conheça mais sobre a Venelusa

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