How Quality Are You?

Are you interested in quality management?

Quality is omnipresent. In every company, we must pay attention how do we work and where do we put our resources. But what does really make your company being quality? How can we measure it? I will try to help you find the answer.

“Quality… you know what it is, yet you don’t know what it is.” – Pirsig, 1974

Why is so hard to define the quality? Because the quality for everyone has a different level and direction. An example? For some a good quality is a cheap bar with the big portions of food, others to
feel the quality needs the 5* of Michelin, and yet another group will say, the best quality has a kitchen of their grandma. Quality depends on our expectation, and one is sure: those are always going to be higher.

Then are we able to talk about great quality if expectations always grow? Yes. Thus every time when we improve something, we create higher quality. Of course, with a time the quality is dropping, so the answer is: never stop develop. How? I will present it in 6 easy steps.

1) Define your goals
Quality management includes many patches, such an improving processes by reducing waste, efficient customer service or lowering costs. Only you will know what is quality for you and your customers.

2) Analyse past and present
To improve present is not enough to see what we have right now. Compare, find the differences. It will help you to see wrong or maybe good decisions, which you took.

3) Plan how to improve
You know already your goals and situations. Think how to reach your goals, open your mind. Create few scenarios and choose can be best.

4) Do
Well, I cannot add anything here, just ACT what you have planned!

5) Check
Measure if your effects are right with your goals and your plan. If yes- well done! No? Then start from the beginning, maybe try smaller steps.

6) Repeat!
Without repeat previous 5 steps we will not be able to change our quality for better.

But quality exist not only in companies, it has an influence also in our personal lives. Try, do 6 steps above and check how quality you are. We are working for better life, better life makes us motivated to work. We see the great effects. It’s how I call: The Quality Life Cycle!

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Why Innovation is Essential to Every Business

Why Innovation is Essential to Every Business

Bringing Creativity and Business Value Together

The skill to Innovate has always been a most valuable asset when it comes to business. However, it seems the rise of User-Centered Design and the concern for creating Value in our solutions has brought our awareness on this matter to an all-time high.

Innovation demands a deep understanding of human needs, and an ability to think outside the box in an increasingly competitive world. It seems to be the key to a successful project, and it is quickly becoming a necessity for employees no matter what field they are in.

How Your Business Changes the Way People Live

To Innovate is to understand socio-cultural progress and find new creative new solutions to current needs.

We must understand this is different to analysing trends: these are visible and are already happening. Our goal as an Innovative Business is to instead find new possibilities that are consistent to the evolution our socio-cultural surroundings, and create products and services that can better satisfy current needs.

Innovation-driven solutions have the power to redefine dominant meanings and values, by having a disruptive impact on the industry, which is what we see as breakthroughs.

Innovation is essential to every business, because the power to change a product’s meaning and the possibility attribute a new value to people’s lives is what motivates change, and ultimately, what pushes society forward.

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Don’t cut costs when it comes to developing your business

The most solid basis for developing your business is to create a consistent system. Companies must invest in a consistent process, both in the operational and in the project’s area that allows them to achieve sustainable growth.

We have contact with many companies, some smaller than others, all with many good business ideas. However, we noticed that the fundamental problem is the lack of consistency in organizational processes. There is inconsistency in the relations with staff, with vendors and with clients.

When you think of your company as a whole, and look to the future, your mind creates an idea of how to work. It soon appears, sometimes unconsciously, the need to manage people and process in an integrated way.

But there are a lot of methodologies, a lot of technologies, and a lot of software totally disconnected from each other. The first step is to focus on the future, to learn about what methodologies exist in the market, and especially how these methodologies can be integrated.

These are some questions that you can ask yourself in order to know if your business is in the right way:

  • Do you know how to integrate strategy, innovation, project management, and sustainability?
  • Do you know how to integrate policies, process and procedures, with project management and operations?
  • Do you know the financial contribution of each project and each operation carried out in your organization?
  • Please don’t cut costs when it comes to developing your business, the lack of a consistent process can be a key factor in the failure of your organization. Learn, innovate, organize, integrate and grow! Create the future of your business in a sustainable way!

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    2 Conceitos base da Gestão de Portfólio

    Como tantas outras empresas com certeza já pensou em ter uma listagem dos seus projetos, e talvez, até poder colocá-los agrupados por prioridade. Mas a gestão de portfólio de projetos é muito mais do que isso.

    A gestão de portfólio é a maneira como a empresa decide onde investir os seus recursos, de forma a obter um ótimo balanço entre risco e desempenho, com a finalidade de atingir os objetivos estratégicos da organização.

    Existem dois momentos de suma importância para a empresa: a seleção de projetos, e a monitorização do impacte desses projetos nos objetivos empresariais.

    Seleção de projetos

    A seleção de projetos é um processo de base da gestão de portfólio, e deve formar parte do acervo de processos da sua empresa. Neste processo, a empresa deverá definir quais os atributos necessários para que um projeto seja selecionado, e como esse projeto irá contribuir para as metas organizacionais.

    Neste processo serão respondidas as seguintes questões:

    • Qual é o procedimento para selecionar projetos dentro da empresa?
    • Qual é o procedimento para priorizar os projetos?
    • Estou a investir os meus recursos nos projetos que me geram mais valor?
    • A empresa tem capacidade para realizar o trabalho que foi planeado para os próximos anos?
    • Todos os projetos da empresa estão alinhados com a estratégia?

    Projetos on-going

    A gestão de portfólio mostra as relações entre os projetos que estão a ser executados, o ponto de situação em termos de âmbito, prazo e custo assim como apresenta de forma real o contributo destes projetos nas metas organizacionais e nos objetivos estratégicos definidos. A que questões responde a gestão de portfólio quando os projetos estão a ser executados? Ficam aqui alguns exemplos:

    • O portfólio de projetos atual está a atingir as metas organizacionais definidas? Se não, Como posso rebalancear o meu portfólio?
    • Estamos a ser eficientes na alocação dos nossos recursos?
    • Os meus recursos estão a realizar o trabalho que me gera mais valor?

    Por onde começar?

    A gestão de portfólio ajuda a mudar o foco de custos para investimento. A pergunta de ordem é: estou a investir no que é preciso? Como? Em quais projetos?

    Não é suficiente fazer uma listagem de projetos e definir prioridades. A melhor forma de começar, é desenvolver primeiro a estratégia da empresa. Analisar onde estamos hoje, e o que se pretende fazer no futuro. Sem uma visão clara de onde estamos e para onde vamos é difícil realizar uma gestão de portfólio que faça sentido.

    Como está a sua empresa? Os projetos que estão a ser executados/planeados contribuem para a sua estratégia? Sabe em que medida cada um deles afeta o resultado?

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    Play, Learn, Grow!

    Play As You Learn

    Gamification is a person-centered educational approach based on games. Traditionally, we think of gamification as computer games, but in Emeteclass we don’t use game software, we play with real projects to learn serious concepts and methodologies like Innovation, Project Management and Sustainability in a practical way.

    Our training focuses on practicing interpersonal aspects needed, such as leadership, team building, teamwork, decision making, communication and negotiation.

    Here are some aspects of gamification we use:

    • Collaboration. Leadership, team building, teamwork, decision making, communication and negotiation, are skills you need to collaborate with people in your team and with people in other teams.
    • Competition. You are competing with other teams, and in some training, you are competing globally.
    • Discovery. People love to explore. We give opportunities to our training for participants to discover something new. :)
    • Fun. We promise you a lot of fun!
    • Goals. The team has several goals to achieve that are explained at the beginning.
    • Rules. The rules of the game are explained, there are rules inherited with the methodologies learned, but there are rules inherited with interpersonal aspects too.
    • Points. The points are accumulated early from the beginning and the team wins points if they apply the rules correctly, in order to achieve goals.
    • Progression. We constantly give players feedback on their progress.
    • Rewards. We want to make sure the participants feel the value of their actions during the training.
    • Surprise. Participants don’t expect surprises and we introduce some scenarios that have an emotional impact.
    • Status. In some training, you have the possibility to see your team in the Hall of Fame.
    • Time. We use countdowns, and record all timed activities for maximum effect.

    It’s possible to learn like a child… When we grow up, we begin to learn in a theoretical way that is totally disconnected from practice. Most training does not teach how to put their knowledge into practice, or, they do practical exercises that are theoretical cases. The use of real projects in the practical part of the training allows us to learn more deeply, learning concepts by practicing them rather than by direct instruction. The introduction of games allows us to make this learning more enriching, so it stays in our memory for a longer time.

    What about your last training? Did you really enjoy it?

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